Shockwave Problem

[kes1280]

I thought I'd put this in it's own thread, just so everyone can see it. It looks like we just need to wait and let them fix it.

Here is the response I got from VMK this morning:

Hello!

Thanks for letting us know about the problem you are experiencing with VMK. This is an issue we are working on, and hope to have it resolved soon.
There is no need for you to report it again.

Regards,


--
VMK_Stripes
VMK Player Support

[Zimonada]

Is this concerning that VMK is only at Shockwave Version 10 while most of us are at 11, and therefore some people are experiencing problems?

[cedog12]

Originally Posted by Zimonada

Is this concerning that VMK is only at Shockwave Version 10 while most of us are at 11, and therefore some people are experiencing problems?

yes like me

[kes1280]

Yes - it is related to the Shockwave 11 issue.

[Zimonada]

Hmm, well thanks for posting the response. Seems as though they're working on resolving it (soon I hope ;D).

[TravisSch]

I got a different email from VMK_Stripes today about the same problem. Here is what my email said:

Thank you for sharing your problem with us.

We have forwarded this issue to our technical team for review.

In the meantime, please make sure that you have the most recent version
of Shockwave installed on your computer, and that you have a good
connection to the internet. These are the two most common reasons for
problems in the game.

Below are some other things you can check to make sure your system is
configured properly to play VMK:

ACTIVE X
In many work and school environments, Active X is disabled and you may
be locked out of the option to enable it. If so, we suggest trying the
game from home.

CACHE
Make sure your browser's cache is cleared. This will ensure that
when you restart the game, the most recent information is displayed. This
will also force your browser to reload the entire screen, so it may
take a few minutes to get started again.

CUSTOM SECURITY LEVEL
If you are using a custom security level on your browser, make sure
that Active X controls are enabled in your Preferences menu.

POP UP BLOCKERS
If you currently have pop up blockers enabled on your browser, you may
have difficulty logging into VMK.

CYBERSITTER
If you are using Cybersitter to access VMK, you will need to allow
access to the following URLs for VMK to work:

www.vmk.com
Disney.go.com
Go.com
Secure.disney.go.com
Avmk.disney.go.com
www.nick.com
download.virtualmagickingdom.com
www2.virtualmagickingdom.com
game.virtualmagickingdom.com

MINIMUM REQUIREMENTS
Your computer must meet a minimum set of requirements in order to run
VMK. Please refer to
http://vmk.disney.go.com/vmk/en_US/h...quirementsPage
for more information. If your computer does not meet the listed
requirements, you will experience difficulties with VMK.

MICROSOFT INTERNET EXPLORER SECURITY POP UPS
This popular browser requires you to click yes� to the statement
"This page contains both secure and nonsecure items. Do you want to
display the nonsecure items?"�

PORTS
Your computer must be permitted to make a connection to the VMK servers
using a special protocol required by Shockwave. If you are using a
personal firewall or are accessing the internet from a firewall-protected
office, it may block access to VMK. See the above list of addresses
which need to be accepted (under CYBERSITTER). For the game to
function, TCP ports 80, 30000-30004, 30061, and 30062 must also be open.

Though you may not receive another message from us regarding this
issue, please know that we are researching the cause of the problem and will
work hard to fix it.

Once again, we thank you for sharing this issue with us and are working
on the problem.

Thanks and see you in VMK soon!

--
VMK_Stripes
VMK Player Support
http://www.vmk.com

[ladycop67]

I was getting ready to post about version 11 issue but I see someone beat me to it.

If you still have version 10 on your computer go back to that. I got that to work on my laptop and not get that stupid popup about shockwave not being installed.

Now if I could only get my regular computer to work again.

[kes1280]

Travis - your is their first response message. I got that one when I first reported the problem on Friday.

The one I posted today is from last night after I resubmitted the issue. I referred them back to my first trouble ticket and then told them about the various reports here and that it had been narrowed down to a Shockwave 11 problem.