I've been meaning to post this for a long time and I have seen so many threads/posts about people (and also myself) complaining that they never get their message replyed to, via the Contact Us (also known as the blackhole)
So I've been thinking, why not have a team of staff specially designed to answer messages from the Contact Us?
But we wouldn't see them in VMK, since they work for the homepage and not the game itself. Unless... they made a character and that leads to another poll.
Do you agree?
~Chaelle

That's a great idea! It would definitely make the Contact Us feature a lot more better than it currently is.

I put i love it. But at the same time it's alright LOL Anyways it's a good idea. Cause they NEVER reply. Maybe once in a blue moon but that's all :/

I think it would help alot of people, maybe Yavn and the team should think about it.... :)
~Chaelle

I put I love it because they never answer my message!

i think its alright..

Or just have 1-2 people on a Chat kind of help program, only open when VMK is of course :)

I think some people would use it just to get staff in there room though

Why?
They don't do it now. And the trained staff would just do the right thing.
~Chaelle

Yes, great idea!
With a special staff, I'd bet your requests/comments/applications would be answered a whole lot quicker!

If some of you have picked the 'No, I don't think it's a good idea.' option, please post why.
I'd like to see the pros and cons for this.
~Chaelle

It goes to staff now...They don't always read them, but it goes to them.
I chose other.

Well I think that staff should read every one.
More often, people send VMK their problems in-game then the ones who waste staff's time sending in 'can you come to my room' letters.
~Chaelle

I've been meaning to post this for a long time and I have seen so many threads/posts about people (and also myself) complaining that they never get their message replyed to, via the Contact Us (also known as the blackhole)
So I've been thinking, why not have a team of staff specially designed to answer messages from the Contact Us?
But we wouldn't see them in VMK, since they work for the homepage and not the game itself. Unless... they made a character and that leads to another poll.
Do you agree?

they already have it. its the one that says another playing is making me feel uncomfortable

I did other because it takes forever for them to reply so its just like not having a contact when they take one whole month to reply to one question

why not have a team of staff specially designed to answer messages from the Contact Us?
But we wouldn't see them in VMK, since they work for the homepage and not the game itself.


While this seems like a good idea, there are a couple of problems, I think:

First, I think this is how it works currently. The few messages I've ever gotten back have been from staff names I've never heard mentioned in game.
Second, I think this would make an already big communications problem even worse. Would you like to ask a question of somebody who might have no idea what you're talking about? Already there are major differences between what the homepage or newsletter says and what is going on in the game. We need to reduce those differences - not make them bigger.


If anything, I think staff in the game should be the ones answering contact us questions.

Not that they necessarily know whats going on any better either...

Or just have 1-2 people on a Chat kind of help program, only open when VMK is of course :)

Wait! A Chat system! Great idea! What if you could also see a... hrm.. like a human-like character of them while you're doing it... and what you and they say appear in baloons... and...

oh wait...

:D

they hardly answer you thats what i dont like and if they do it takes forever

Wait! A Chat system! Great idea! What if you could also see a... hrm.. like a human-like character of them while you're doing it... and what you and they say appear in baloons... and...


I think ToonTown has that, right?
Well besides the 'person' and chat bubbles though
~Chaelle

While this seems like a good idea, there are a couple of problems, I think:

First, I think this is how it works currently. The few messages I've ever gotten back have been from staff names I've never heard mentioned in game.
Second, I think this would make an already big communications problem even worse. Would you like to ask a question of somebody who might have no idea what you're talking about? Already there are major differences between what the homepage or newsletter says and what is going on in the game. We need to reduce those differences - not make them bigger.


If anything, I think staff in the game should be the ones answering contact us questions.

Not that they necessarily know whats going on any better either...



Wait! A Chat system! Great idea! What if you could also see a... hrm.. like a human-like character of them while you're doing it... and what you and they say appear in baloons... and...

oh wait...

:D

If you go to the cingular support site, they connect you to a real person in chat to help you :D

VMK_Bear was the only one that replied back to my "I can't enter the kingdom..." messages

Yes, a contact staff would be very nice. I'm also begging for some new CL openings. ;):xmastree:

I put i love it. But at the same time it's alright LOL Anyways it's a good idea. Cause they NEVER reply. Maybe once in a blue moon but that's all :/

they replied to me after three weeks or so. So... i guss your right but when they do answer it could be very helpful.

I haven't even voted on my own poll,:confused: Hee hee!
~Chaelle

I've been meaning to post this for a long time and I have seen so many threads/posts about people (and also myself) complaining that they never get their message replyed to, via the Contact Us (also known as the blackhole)
So I've been thinking, why not have a team of staff specially designed to answer messages from the Contact Us?
But we wouldn't see them in VMK, since they work for the homepage and not the game itself. Unless... they made a character and that leads to another poll.
Do you agree?

there is VMK_Shorty (never heard of him) answers my question all the time just

select the none of the above out of the drop down menu and
press continue at the bottom of the page then it will ask
did any of the FAQs answer your question? then
answer no
then type in your question and submit it says they will get back to you and they actually do!