ladycop67
11-08-2007, 11:34 PM
For once VMK didn't sent a two sentence message back. Here is the reply I got about all the problems that are going on with VMK.
Not sure if this will help anyone.
This is what I sent: I am not sure what is going on with VMK, but the past couple of days the game has not been working right.
The cool stuff link to the monorail, Bayou and Main Street court yard is not working.
To enter a popular room you have to wait in line or the game crashes and the fast pass option is missing.
I hope very soon that you get these problems fixed.
This is VMK's reply:
Thank you for sharing your problem with us.
We have forwarded this issue to our technical team for review.
In the meantime, please make sure that you have the most recent version of Shockwave installed on your computer, and that you have a good connection to the internet. These are the two most common reasons for problems in the game.
Below are some other things you can check to make sure your system is configured properly to play VMK…
ACTIVE X
In many work and school environments, Active X is disabled and you may be locked out of the option to enable it. If so, we suggest trying the game from home.
CACHE
Make sure your browser’s cache is cleared. This will ensure that when you restart the game, the most recent information is displayed. This will also force your browser to reload the entire screen, so it may take a few minutes to get started again.
CUSTOM SECURITY LEVEL
If you are using a custom security level on your browser, make sure that Active X controls are enabled in your Preferences menu.
POP UP BLOCKERS
If you currently have pop up blockers enabled on your browser, you may have difficulty logging into VMK. CYBERSITTER
If you are using Cybersitter to access VMK, you will need to allow access to the following URLs for VMK to work:
www.vmk.com
Disney.go.com
Go.com
Secure.disney.go.com
Avmk.disney.go.com
www.nick.com
download.virtualmagickingdom.com
www2.virtualmagickingdom.com
game.virtualmagickingdom.com
MINIMUM REQUIREMENTS
Your computer must meet a minimum set of requirements in order to run VMK. Please refer to http://vmk.disney.go.com/vmk/en_US/help/index?name=SystemRequirementsPage for more information. If your computer does not meet the listed requirements, you will experience difficulties with VMK.
MICROSOFT INTERNET EXPLORER SECURITY POP UPS
This popular browser requires you to click “yes” to the statement “This page contains both secure and nonsecure items. Do you want to display the nonsecure items?”
PORTS
Your computer must be permitted to make a connection to the VMK servers using a special protocol required by Shockwave. If you are using a personal firewall or are accessing the internet from a firewall-protected office, it may block access to VMK. See the above list of addresses which need to be accepted (under CYBERSITTER). For the game to function, TCP ports 80, 30000-30004, 30061, and 30062 must also be open.
Though you may not receive another message from us regarding this issue, please know that we are researching the cause of the problem and will work hard to fix it.
Once again, we thank you for sharing this issue with us and are working on the problem.
Thanks and see you in VMK soon!
--
VMK_Shorty
VMK Player Support
http://www.vmk.com
Not sure if this will help anyone.
This is what I sent: I am not sure what is going on with VMK, but the past couple of days the game has not been working right.
The cool stuff link to the monorail, Bayou and Main Street court yard is not working.
To enter a popular room you have to wait in line or the game crashes and the fast pass option is missing.
I hope very soon that you get these problems fixed.
This is VMK's reply:
Thank you for sharing your problem with us.
We have forwarded this issue to our technical team for review.
In the meantime, please make sure that you have the most recent version of Shockwave installed on your computer, and that you have a good connection to the internet. These are the two most common reasons for problems in the game.
Below are some other things you can check to make sure your system is configured properly to play VMK…
ACTIVE X
In many work and school environments, Active X is disabled and you may be locked out of the option to enable it. If so, we suggest trying the game from home.
CACHE
Make sure your browser’s cache is cleared. This will ensure that when you restart the game, the most recent information is displayed. This will also force your browser to reload the entire screen, so it may take a few minutes to get started again.
CUSTOM SECURITY LEVEL
If you are using a custom security level on your browser, make sure that Active X controls are enabled in your Preferences menu.
POP UP BLOCKERS
If you currently have pop up blockers enabled on your browser, you may have difficulty logging into VMK. CYBERSITTER
If you are using Cybersitter to access VMK, you will need to allow access to the following URLs for VMK to work:
www.vmk.com
Disney.go.com
Go.com
Secure.disney.go.com
Avmk.disney.go.com
www.nick.com
download.virtualmagickingdom.com
www2.virtualmagickingdom.com
game.virtualmagickingdom.com
MINIMUM REQUIREMENTS
Your computer must meet a minimum set of requirements in order to run VMK. Please refer to http://vmk.disney.go.com/vmk/en_US/help/index?name=SystemRequirementsPage for more information. If your computer does not meet the listed requirements, you will experience difficulties with VMK.
MICROSOFT INTERNET EXPLORER SECURITY POP UPS
This popular browser requires you to click “yes” to the statement “This page contains both secure and nonsecure items. Do you want to display the nonsecure items?”
PORTS
Your computer must be permitted to make a connection to the VMK servers using a special protocol required by Shockwave. If you are using a personal firewall or are accessing the internet from a firewall-protected office, it may block access to VMK. See the above list of addresses which need to be accepted (under CYBERSITTER). For the game to function, TCP ports 80, 30000-30004, 30061, and 30062 must also be open.
Though you may not receive another message from us regarding this issue, please know that we are researching the cause of the problem and will work hard to fix it.
Once again, we thank you for sharing this issue with us and are working on the problem.
Thanks and see you in VMK soon!
--
VMK_Shorty
VMK Player Support
http://www.vmk.com